We choose our partners in order to offer you the lowest rates, the fastest and more reliable service.
- For Italy we use Bartolini and Tnt carrier.
- For other countries Fedex is our partner.
(orders up to 240 €/USD)
(orders over 240 €/USD)
|EU Countries||3-5 days||9,90€||19,90€|
|Usa, Canada, Mexico||3-5 days||19,99USD||29,99USD|
Please allow up to 2 business days for order processing before the items to be shipped.
Delivery times are based on carriers' tables: any delivery problem due to wrong addresses or recipient name, recipient absence at the moment of delivery or customs lag can delay the delivery. Always complete your delivery address with a reachable telephone number.
The cost of delivery will always be displayed in your shopping cart as you select your shipping address and before you confirm payment.
An extra delivery charge may apply in case of shipments to remote areas; you’ll be informed by e-mail if this extra cost applies to your delivery address and you will be asked to pay for this extra charge. If you don’t agree to pay the extra charge, you can cancel your order by e-mail within 24 hours and get refund for it.
For purchases delivered outside the E.U tax area the Italian Vat rate (currently 22%) will be deducted during the checkout process. However, you are responsible for all your country’s local/national taxes due and any costs incurred pre-delivery (import duties included). Please check these requirements with the relevant authority before placing an order.
If you are not satisfied with our products, you can always decide to return the items within 14 days after receipt. In this case you must alert us immediately and send it back to us within 14 days after receipt. The costs of returning goods to us shall be borne by you.
Any damages, wrong deliveries and shortages must be notified to us in writing at our contact address within 24 hours of receipt of delivery. It is essential all packaging is retained in these circumstances otherwise this will negate any action we can take to remedy the situation.
Payment can be made through PayPal circuit or using the supported Credit Cards. Please note that your credit card information is never kept on santhonore.it servers. It is never at risk since it does not reside in any customer order history on santhonore.it servers.